Privacy Policy
Last Updated: January 15, 2025
CasinoForge ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect information when you interact with our casino platform software and services.
Information We Collect
When you use CasinoForge platform or visit our website, we collect:
- Business Information: Company name, contact details, billing address
- Technical Data: IP address, browser type, device information, usage patterns
- Platform Usage: Feature adoption, API calls, integration activity
- Communications: Support tickets, demo requests, email correspondence
We do NOT collect end-player data from your casino operations. That's your responsibility under your gaming license.
How We Use Your Information
We process your data to:
- Deliver and maintain our casino platform software
- Process payments and manage your subscription
- Provide technical support and platform updates
- Send service notifications and security alerts
- Improve platform features based on usage analytics
- Comply with legal obligations and licensing requirements
We don't sell your data. Period. We're a B2B platform, not a data broker.
Data Security
Your platform data is protected with:
- 256-bit SSL encryption for all data transfers
- SOC 2 Type II certified infrastructure
- Regular penetration testing and security audits
- Role-based access controls for our internal team
- Automated backup systems with 99.9% uptime SLA
We store data on AWS servers in US-East and EU-West regions (you choose during onboarding).
Third-Party Services
CasinoForge integrates with payment processors, game providers, and compliance vendors. Each has their own privacy policy. We share only necessary operational data with:
- Payment gateways (for transaction processing)
- Game providers (for RNG certification and gameplay)
- KYC/AML vendors (for compliance checks)
- Analytics tools (anonymized usage data only)
Your Rights
You can request to:
- Access your data we hold
- Correct inaccurate information
- Delete your account (subject to legal retention requirements)
- Export your operational data in standard formats
- Opt out of marketing communications (service emails continue)
Data Retention
We retain your data for:
- Active accounts: Duration of your subscription plus 90 days
- Financial records: 7 years (tax compliance)
- Support tickets: 3 years
- Anonymized analytics: Indefinitely for platform improvement
Cookie Policy
Our website uses essential cookies for platform functionality and optional analytics cookies (you can disable in settings). No advertising cookies - we don't do that nonsense.
Changes to This Policy
We update this policy as regulations evolve. Major changes get announced via email 30 days before taking effect.
Contact Us
Questions about privacy? Email our Data Protection Officer: [email protected]
For general inquiries: [email protected]
This policy complies with GDPR, CCPA, and Malta Gaming Authority data protection requirements.
Privacy Policy
Last Updated: January 15, 2025
CasinoForge ("we," "our," or "us") respects your privacy. This policy explains how we collect, use, and protect information when you interact with our casino platform software and services.
Information We Collect
When you use CasinoForge platform or visit our website, we collect:
We do NOT collect end-player data from your casino operations. That's your responsibility under your gaming license.
How We Use Your Information
We process your data to:
We don't sell your data. Period. We're a B2B platform, not a data broker.
Data Security
Your platform data is protected with:
We store data on AWS servers in US-East and EU-West regions (you choose during onboarding).
Third-Party Services
CasinoForge integrates with payment processors, game providers, and compliance vendors. Each has their own privacy policy. We share only necessary operational data with:
Your Rights
You can request to:
Data Retention
We retain your data for:
Cookie Policy
Our website uses essential cookies for platform functionality and optional analytics cookies (you can disable in settings). No advertising cookies - we don't do that nonsense.
Changes to This Policy
We update this policy as regulations evolve. Major changes get announced via email 30 days before taking effect.
Contact Us
Questions about privacy? Email our Data Protection Officer: [email protected]
For general inquiries: [email protected]
This policy complies with GDPR, CCPA, and Malta Gaming Authority data protection requirements.